Here at USS we pride ourselves on putting our customers first in everything we do. If you have a question about a
magazine subscription, problems with a subscription, a question about a bill or anything else...we are here to help!
We have listed some popular help topics below for you to send custom e-mails to our customer service team.
The subject line of your e-mail will be automatically filled in depending on which questions catagory you click on.
Your e-mail will then be instantly transmitted to us so we can resolve your issue quickly and accurately.
If you have a question about a magazine order, please be sure to include your FIRST & LAST NAME and complete ADDRESS - CITY, STATE & ZIP CODE (and CUSTOMER NUMBER if possible) along with your question so we can access your account quickly. To send us your question now, just click
the button below.
If you have not received your magazine yet, please be patient. The start times vary from one magazine
to another...depending on the number of times per year it is published. Weekly magazines take
anywhere from three to six weeks to start. Monthly magazines, bi-monthly or quarterly
magazines can take anywhere from six to ten weeks to start. If you still have a question about the
whereabouts of your ordered titles, click the button and let us know!
If you are receiving duplicate issues of the same magazine, please send us a copy of each magazines'
mailing label. We will have the publisher of the magazine combine the issues and extend your
subscription term for all duplicate issues received. Our mailing address is:

University Subscription Service, Inc.
1213 Butterfield Road, Downers Grove, IL 60515
ATTN: Duplicate Issues
If you are moving either temporarily or permanently...please let us know of your new address at least
six weeks prior to the move so you won't miss a single issue of your magazines. When you e-mail
us your address change request, make sure you include your current address so we can easily locate
you in our system. To send us your change, click the button below.
If you need to cancel an order (or part of an order), please provide us with the following information:
1. The title or titles of the magazines you wish to cancel from your order
2. Your FIRST & LAST NAME & FULL MAILING ADDRESS - CITY, STATE & ZIPCODE
3. Your USS customer number (if possible)

Once your request is received, we will process a check or credit card refund equal to the value of all
unmailed issues. Be sure to include all of the above information in your e-mail to our customer service
department. To submit your cancellation request, click the button below to compose your e-mail now.
If you need to contact us via telephone, just give us a call on our toll-free number:
1-888-USS-1213
Monday through Friday from 8:00am until 6:00pm Central Time